Making a purchase indicated that you have acknowledged, understood and agree to adhere to the following terms and conditions. We don't think you will ever need to exchange or return your purchase, but in any unfortunate circumstances, if you have to:
1. We will exchange your product for a different style or size - no questions asked! For your first exchange we will not charge you anything extra. Exchanges can be processed only once per order.
2. We give a refund for all our products - no questions asked! All you have to do is request a reverse pick up or send the products back in their original packing within 5 days of receiving the product.
3. If you have to cancel your order, it just becomes super easy for us if you cancel it within the first 24 hours after placing the order. That way, there’s a high chance we haven't dispatched it and both you and us save shipping money.
4. We are definitely not Gods! If we make a mistake in sending the product, we refund it for free. All you have to do is request a reverse pick up or send the products back in their original packing within 5 days of receiving the product.
5. Depending upon your pin code, reverse pick up may or may not be provided.
6. Many of your handwoven garments might have uneven weaves, textures or slubs - and you must be proud of them. These are a mark of your products being actually handwoven. Same with printed articles - if they’re handprinted or hand painted they can have a little dissimilarity or irregularity. It is just a part of the package and make your articles unique.
7. For exchange and return, we deduct a nominal fee (between Rs 50 and Rs 250) that we spend for the transit of your purchase. This fee varies according to different pin codes.
8. Return will not be accepted and refund will not be initiated if the products are worn or washed or have stains or do not have the original packing, labels or tags.
9. Returns will not be accepted if the product is customised for you or if any alterations are made for you. Sarees with fall and pico done will not be returned or exchanged.
10. Just to be fair, products brought on discounted rates are not eligible for refund or exchange.
11. All taxes and duties for domestic orders are included in the prices mentioned on our website.